How to Resolve QuickBooks Payroll Error Code 15101?

The QuickBooks error 15101 may appear during or after a payroll or software upgrade. The notification related to the error informs you that QuickBooks Desktop failed to update and prevents you from using the QuickBooks program to carry out your financial responsibilities. The most common causes of this error are issues with faulty digital signature certificates and inappropriate internet settings.

We will discover more about these and other potential causes in this post. We will make sure that you can resolve QuickBooks Error 15101 at the end of this post.

QuickBooks Error 15101: Major causes

The following are some potential causes of QuickBooks Update Error 15101:

  • Problems relating to Internet settings;
  • A digital signing certificate that is invalid or expired
  • Internet Explorer is not selected as the default browser.
  • A few third-party programs are preventing updates.
  • Windows Firewall or another sort of system security protection is preventing the QB from connecting to the servers.

Viable Methods to Resolve the QuickBooks Payroll Error 15101

There are several solutions to resolve QuickBooks Error code 15101. Follow the methods indicated below to fix this error code.

Method 1: Run the file named Reboot.bat

  • To start, you must close the QuickBooks Desktop application.
  • Use the right mouse button to select the QuickBooks icon, then click "Properties" and "Open File Location."
  • Locate the "Reboot.bat" file, then select "Run as Administrator" from the context menu.
  • A command prompt window that scrolls through QuickBooks files is visible on your screen.
  • Please refrain from manually closing the command prompt window. Once QuickBooks services have been restored, the "Reboot.bat" file will instantly terminate.
  • Launch QuickBooks once more and try running payroll one last time.
  • If the aforementioned option did not resolve QuickBooks Error 15101 for you, proceed to the next one.

 Method 2: I.E should be set as the Default Internet Browser

To set Internet Explorer as your default browser, follow these steps:

  • Open Internet Explorer and click the "gear symbol" in the window's upper right corner.
  • There, select "Internet Options."
  • Then select the "Make Default" button found under the "Programs" tab.
  • At the conclusion, click "OK" to save the modifications.

Method 3: Check the settings in internet explorer

  • While pressing the "Win + R" keys simultaneously, type "INETCPL.CPl" in the Run dialogue box, then select the "OK" tab. 

  • Select "General," "Remove," and "Temporary Internet Files and Website Files" from the drop-down menu.
  • After that, you must choose the "delete" tab.
  • After that, select "LAN settings" under the "connections" tab.
  • Select "detect settings" after that, and then click the "ok" tab.


  • Go to the advanced tab, scroll down to the security section, and select the security checkbox to see if TLS 1.2 is checked while TLS 1.0 and TLS 1.1 are unchecked.

Method 4: Make sure that relevant digital signature certificates are installed

Follow the instructions below to download and set up digital signature certificates:

  • Use "Windows search" to locate the "QBW32.exe" file.
  • After right-clicking "QBW32.exe," choose "properties."
  • Select "Intuit Inc." from the list of signatures under the "digital signature" tab.
  • Selecting "see certificate" from the "details" window for the digital signature is the next step.

  • Select "install certificate" from the certificate window.

  • Choose "next."
  • Now click the "finish" tab.
  • Start up QuickBooks after restarting your computer.
  • Verify that the Error 15101 has been resolved.

The steps outlined in this article should be helpful in fixing the QuickBooks payroll error code 15101. But if the issue keeps coming up, get in touch with our QuickBooks payroll technical support team. We are always here to assist you.


Location: Everett, WA 98203, USA

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