Fix QuickBooks Gmail not working: Incorrect credentials or settings

When a user tries logging into Gmail from QuickBooks Desktop, some issues might be encountered. Are you facing similar issues and want to get the same resolved at the earliest? To get the solution, ensure that you read this article keenly till the very end. Gmail couldn't sign you in from QuickBooks Desktop is one of the technical issues you might encounter while working with QuickBooks Desktop software.

This error occurs because Google must have rolled out a security update related to Gmail. Although such a scenario is annoying for the user, it can be quickly resolved by following the methods.

Causes of 'QuickBooks Gmail’ is not working

The principal causes behind this error in QuickBooks Desktop are as follows:

  • Erroneous user ID and password entered.
  • mapi32.dll corrupt or damaged
  • Unsuccessful/Incomplete QuickBooks Installation.

Fix the Error 'Gmail couldn't sign you in from QuickBooks Desktop.'

There are several methods to fix the error related to signing into your Gmail from QuickBooks Desktop. Some of the most viable of these methods include:

Method 1: Recover forgotten QuickBooks password

If you have forgotten your password and are not able to log in, that might be a reason behind the error. In such a case, you must change or reset your password. Follow the steps to change your password.

  • Go to 'Create a Google Account.' You need to sign in.
  • Select the 'Sign in' option available under the 'Security' tab.
  • Choose the password. You may need to sign in again.
  • Enter the new password and click on the 'Change Password' button.

Password Resetting:

To reset your password for QuickBooks desktop, follow the instructions below:

  • Answer some security questions to prove that it is your account.
  • Once you answer all the questions correctly, check your mail to navigate the 'reset password' link.
  • Open the link and create a new password.

Method 2: Using two-step Google verification

  • You need to ensure that you have the '2 step verification’ enabled for your Google account.
  • First, you need to launch QuickBooks and navigate the 'edit' menu.
  • Subsequently, select the 'preferences' option.

  • Click on 'send forms'.
  • Select the webmail and click on the 'add' option.
  • Fill in the 'add email info' section.
  • Click on the 'OK' option to save the changes you made.

Method 3: Alter the enhanced security setting in QuickBooks

If you have allowed Gmail to use enhanced security, you must authorize QuickBooks desktop while sending a transaction or report. However, if you cannot authorize QuickBooks, reconnect the Gmail account to QuickBooks and remove the option of using enhanced security.

Method 4: Try Disabling Add-ons

  • Follow the steps below to install and uninstall the plug-in on the QB desktop.
  • Before you disable the add-ons, follow the steps below to check the add-on version.
  • You need to access QuickBooks Desktop and head to the 'Menu' tab.
  • Now visit the 'Vendors' page, and navigate to the 'com E-FILE' tab.
  • Finally, go to the 'About' tab.
  • Check the version, and if you already have the latest version, you don't need to reinstall the add-on. Otherwise, follow the steps below:
  • Navigate to 'Control Panel' and go to the 'Add/ Remove Programs' menu.
  • Head to the 'Home' page in Windows, followed by the 'Settings' tab.
  • Go to the 'Apps & Features section’.
  • Look for 'QuickBooks Plug-in' or 'QBFC Plugin'.
  • Then, click on the programs titled 'QuickBooks Plugin' and 'QBFC Plugin'.
  • Click on the 'Uninstall' option.
  • Once uninstalled, try signing into Gmail again and check whether the problem got fixed. If not, scroll down to the next method.

Method 5: Permit third-party apps

Allowing the third-party apps in QuickBooks Desktop software can help resolve the QuickBooks 'Gmail is not working' error. You need to follow the steps below to allow permissions:

  • Ensure that two-factor authentication for your Google account is disabled.
  • From the QuickBooks Edit menu, choose Preferences.

  • Select the 'Forms to Send' option.
  • Add 'WebMail' to the list.
  • Complete the 'Add Email Info section.'
  • Select 'OK.'

Check if the issue has got resolved.

We hope this article helped you fix the 'Gmail couldn't sign you in from QuickBooks Desktop' error. If you have any queries related to the same, feel free to contact our 24/7 QuickBooks desktop support team 1-800-761-1787. Addressing your queries is our foremost priority!


Location: Everett, WA 98203, USA

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